Refund Policy

If you are not entirely satisfied with your purchase, simply return the item within 30 days with your receipt. Refunds will be issued in the same method of payment as the original payment. A purchase made with a credit card: a refund will be issued to the original account. Please note delivery fees are not refundable once the order has shipped or if the merchandise is returned to to us.

Promotional Terms & Conditions: When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.

For items purchased online or over the phone we offer the following return option for your convenience:

If you would like return your item(s) that were purchased online via Parcel, please send the item(s) back to one of these addresses. Please include a copy of your Order Confirmation in the return package:

Don Moen Productions
ATTN: Returns Department
PO Box 158897
Nashville, TN 37215